Home / Refund and Cancellation Policy
How Astre Appliance Service handles cancellations, the callout charge, spare parts and money owed back.
Nothing is payable provided you reach us before the technician sets out. Telephone 732-679-5500 at the earliest opportunity, since a slot given up in the morning can usually be filled the same afternoon.
You are told this figure when the booking is made. It pays for the journey and the testing, and it is absorbed into the repair price if the work proceeds. Where testing establishes that the appliance cannot be repaired safely or economically, the callout charge alone falls due and no repair is attempted.
You may decline once the figure has been given. Nothing beyond the callout charge is owed and the appliance is left exactly as it was found.
Spares are ordered against a quotation you have already accepted. Where the supplier will take an item back, whatever they refund is passed on to you, less any restocking fee they apply. Electrical spares that have been installed and energized are, as a rule, non returnable, which is the reason testing is confirmed before anything is ordered.
Should the same problem reappear inside 30 days of completion, telephone us and we return and redo the work with no labor charge. If a spare we installed fails inside its manufacturer warranty period, the spare is replaced and only labor is charged once those 30 days have elapsed.
Refunds go back by whatever method you paid with, ordinarily inside five to ten working days of being agreed.
Telephone 732-679-5500 or write to service@astreapplianceservices.com. Quote the invoice number, describe what has happened, and it is handled by us directly rather than passed to a third party.